Dispatchers manage the following tasks:. To ensure that drivers deliver or pick up shipments on time, dispatchers use mapping software and logistics programs to plan routes. They consider customer schedules, road conditions and loading or unloading times as they develop the most efficient routes. Dispatchers typically share these routes with drivers electronically. Dispatchers serve as intermediaries between drivers and customers, often relaying messages from one to the other.
To do their jobs efficiently, dispatchers must know driver locations at all times. They then use this information to plan routes, update customers or advise drivers about upcoming issues. Delivery drivers often encounter delays and other issues while completing their routes, which can lead to scheduling conflicts. Dispatchers help drivers address concerns such as construction, weather and heavy traffic.
They use GPS and other applications to assess the severity and propose alternate routes or other solutions. To create efficient routes and resolve unexpected issues quickly, dispatchers need an in-depth understanding of the area where their drivers and customers operate. They need to know major thoroughfares, height and weight restrictions and typical road conditions based on the time of day. To do their jobs well, dispatchers must build trust and develop relationships with drivers and customers.
When dispatchers have strong relationships with their colleagues, drivers and customers can accept and manage delays and schedule changes more easily. Most dispatchers work full-time jobs, but part-time positions may also be available. The average salary for this position largely depends on experience, industry and location. Dispatcher job descriptions typically require a high school education, training and several soft skills.
With a high school education, dispatchers can gain the language, communication and reasoning skills they need to excel. Some dispatchers complete external certification programs. The most common options include:. This online, self-paced course features coursework and videos designed to help dispatchers build a strong foundation for working in the field.
Organizations like the National Ready Mixed Concrete Association offer dispatcher training forums for professionals who work in the industry. Besides providing general dispatcher training, these programs also address tasks and challenges unique to the industry.
Every mode of communication in my center is recorded and may be pulled by the media, supervisors and members of the general public? I will be scrutinized for any mistakes I may make, and those mistakes have the potential to harm someone and may prove to be fatal? I am expected to be professional and polite to every member of the public that I come into contact with no matter how they treat me?
I will probably not get a raise, and may even face working short staffed due to budget constraints? I will be expected to be able to multi-task under the most demanding situations ever and be expected to do all of this with absolute accuracy? I will be exposed to some of the most horrible situations, see and hear the worst of the worst—so much so that I will need to be aware of things like crisis situations, critical incident stress and accumulative stress?
Where do I sign? And that is just the beginning. We are ever evolving in our profession. We are expected to know and stay up to date on new trends and policies in our field. Some of us are now required to be certified by the state, which requires hours and hours of classroom and hands-on training, and in addition to our on-the-job training.
Training is moving toward standardization and, hopefully, someday soon we will see a national training standard for all public safety workers. We have multiple screens in front of us every day and are required to know how to operate and monitor all of them. Our phones are now computerized, and you have to be logged in before you can even answer a call.
Continuing education is crucial now. Salary should not be the primary reason you choose a career path, but having a comfortable lifestyle is something no one complains about. All aviation companies offer competitive packages that will traditionally include:.
Make a future. Tourism is a growing enterprise can provide job security and advancement opportunities. If you are ready to make a career change, the aviation professionals at Sheffield School of Aeronautics are ready to help.
Sheffield offers eight different aircraft dispatcher courses through a calendar year, in addition to accelerated programs and online certifications. Login Register. Skip to content. This field is for validation purposes and should be left unchanged. The training includes:. During a shift, a dispatcher will answer many calls and be required to determine the nature of the emergency while keeping the caller calm, if necessary. The dispatcher will also need to choose the call's priority so that the most dire situations are attended to first.
A dispatcher will need to provide the caller with information or instructions, such as guiding a caller through CPR or other life-saving first aid actions. Simultaneously, a dispatcher will need to alert the correct emergency service and dispatch them to the emergency site with full details that will prevent any further danger. Finally, a dispatcher must record the information accurately and efficiently.
A dispatcher takes the information from a caller but also listens for nuances and contextual clues. Background noise can provide hints, so an observant dispatcher will be listening to everything going on in a call. This can be beneficial to the caller, especially in a hostage or domestic violence situation where things cannot always be verbally communicated and helps to keep emergency service personnel safe from additional dangers like guns, explosives, or violent individuals.
While almost all calls are made to report a crime, fire, illness, or injury, dispatchers are subject to some uncomfortable calls. People in distress are often panicked and can become verbally abusive. For this reason, a dispatcher must be able to remain level-headed in crisis or when faced with angry or hostile situations.
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